Yes. Narqis provides free standard shipping for orders shipped within the United States.

There is no additional standard shipping charge for eligible U.S. orders. Our goal is to keep shipping information clear and straightforward so you know what to expect before completing your purchase.

Our handling time is 2–4 business days.

Handling time refers to the period needed to prepare your order before it is shipped. Narqis business days are Monday–Friday, and our order cut-off time is 5:00 PM (GMT-5).

Once your order has been shipped, the transit period begins.

After shipment, the estimated transit time is 5–13 business days.

When combined with our handling time of 2–4 business days, the total estimated delivery timeframe is 7–17 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Yes. After your order has shipped, Narqis will send tracking information to you by email.

The email will include a tracking link that you can use to follow the progress of your shipment after dispatch.

If you have questions about tracking or your order status, you can contact us at info@narqis.com.

You may request a return within 30 days from the date of delivery.

To begin, contact us at info@narqis.com and provide information about your order and return request.

Narqis will review your request and, if approved, provide the applicable return instructions. Please do not send an item back before receiving approval and instructions from us.

Return shipping is free for approved returns and exchanges.

After your return or exchange request has been reviewed and approved, Narqis will provide the applicable return instructions.

Please follow those instructions carefully rather than arranging or sending a return independently.

No. Narqis does not charge a restocking fee for approved returns.

If your return is approved, the refund process will follow the inspection and refund timelines explained in our Return & Refund Policy.

After an approved returned item is received, Narqis will inspect it within 1–3 business days.

Once the return has been inspected and approved, the refund will be processed within 10 business days.

Refunds are issued to the original payment method used for the purchase.

The time it takes for the completed refund to appear in your account may also depend on the processing procedures of your payment provider.

Yes. Exchanges are available for eligible products.

To request an exchange, contact info@narqis.com. Your request must be reviewed and approved before the item is sent back.

Approved exchanges qualify for free return shipping, and Narqis will provide the applicable instructions after approval.

Orders may be cancelled before shipment.

If you would like to request a cancellation, contact us at info@narqis.com as soon as possible.

Once an order has shipped, it is no longer eligible for cancellation under this process.